Vishing
What is vishing and how does it work?
Vishing is a telephone fraud in which criminals impersonate Iberdrola and use social engineering and voice to trick people and obtain confidential information. To protect yourself from vishing, it is important not to provide personal information unless you are sure the call is legitimate.
Is this type of fraud common?
Vishing has become more common with the ease and low cost of telephone devices and internet communication. In addition, fraudsters can be located anywhere in the world, making them difficult to catch and prosecute.
How can I identify a type of vishing?
To identify vishing, you should be on the lookout for any suspicious calls in which the caller requests personal information, remote access to your device, or promises a prize in exchange for payments. You should verify the identity of the caller and the organisation they represent before providing any information.
Tips to protect yourself
Verify the email address
Check that the email address corresponds to the person or organisation sending the email
Be wary of the message's tone
Be wary if the message requires urgency, sounds scary or offers an offer that is too good to be true.
Protect your personal data
Check that the page to which the link redirects you is authentic and secure before providing your details.
Iberdrola protects you
Our security measures ensure that all your transactions, contracts and payments are always well protected.
Access passwords
Secure password access to My Customer Area and Customer App
Secure payments
Pay your bills securely with PSD2 protocol
Reliable communications
We will never ask you for private data in an email or SMS
Dual verification
In key processes, identity verification is carried out twice
More information on cybersecurity
Smishing
Familiarise yourself with this category of fraud and learn how to prevent it, thereby protecting your interests.
Phishing
Learn how to identify these types of frauds and how to take action to avoid being harmed by them.
