What is smishing and how does it work?

 

Smishing is a type of fraud in which criminals use text messages (SMS) to trick people. Fraudsters impersonate Iberdrola to make the messages appear legitimate and redirect the recipient of the message to fake websites for the purpose of obtaining confidential information or making fraudulent payments.

Is this type of fraud common?

 

Smishing is an increasingly common fraud technique because text messages are widely used and often considered more reliable than emails.

How can I identify a type of smishing?

 

To identify smishing, you should check if the message is unexpected, if it contains unknown links that may direct you to fraudulent websites to provide information, if they attempt to generate urgency or fear to persuade you to act immediately, or if the message contains spelling or grammatical errors.

Iberdrola protects you

Our security measures ensure that all your transactions, contracts and payments are always well protected.

Access passwords

Secure password access to My Customer Area and Customer App

Secure payments

Pay your bills securely with PSD2 protocol

Reliable communications

We will never ask you for private data in an email or SMS

Dual verification

In key processes, identity verification is carried out twice

Ayúdanos a protegerte a ti y a otros clientes

Rellena este formulario para reportar alguna actividad sospechosa de fraude. Te garantizamos el completo anonimato en tu denuncia.

More information on cybersecurity