What is phishing and how does it work?
Phishing is a type of computer fraud in which criminals contact users by posing as Iberdrola via e-mail. These messages redirect the recipient of the email to fake websites for the purpose of obtaining confidential information or making fraudulent payments.
Is this type of fraud common?
Phishing attacks are becoming increasingly common and sophisticated, and most of the time they succeed in deceiving people, who feel that their own security has been compromised.
How can I identify a type of phishing?
There are many excuses that are used as a threat to redirect you to fake websites that pretend to be legitimate. Be wary if these messages ask you to change your bank details, ask for urgent updates, to pick up packages you have not requested, last payment notifications, offers or prizes that are very beneficial...
Tips to protect yourself
Verify the email address
Check that the email address corresponds to the person or organisation sending the email
Be wary of the message's tone
Be wary if the message requires urgency, sounds scary or offers an offer that is too good to be true.
Protect your personal data
Check that the page to which the link redirects you is authentic and secure before providing your details.
Iberdrola protects you
Our security measures ensure that all your transactions, contracts and payments are always well protected.
Access passwords
Secure password access to My Customer Area and Customer App
Secure payments
Pay your bills securely with PSD2 protocol
Reliable communications
We will never ask you for private data in an email or SMS
Dual verification
In key processes, identity verification is carried out twice
