The mobile phone
Always with you
The mobile phone has become a necessary part of our daily lives. With it we can not only call, chat or browse the Internet, but it also stores all our contacts, photos, email and personal information. Practically everything we need at any time is concentrated in this small device.
What would happen if it was infected with a virus or stolen?
By having so much information on a single device, in the event of a cyber-attack or theft, you would no longer have access to all your accounts and confidential information, which could affect your digital identity and online security.
How can I avoid these situations?
There are situations that we cannot avoid, but what we can do is to take certain precautions so that, in the event that this happens, our information is not affected at any time.
Tips to improve your cybersecurity
Protect your mobile phone at all times.
Keep your mobile phone up to date
Update the operating system and applications on a regular basis.
Download only from official sites
Download apps from sites that have been verified and check that the permissions they request are those necessary for them to work.
Make back-up copies
Make regular back-up copies of your most important information.
Turn off Wi-Fi and Bluetooth
Turn them off when not in use.
Use a pin or unlock pattern
Protect access to your mobile phone with a pin or unlock pattern.
Install a tracking app
Install an application that allows you to remotely locate and delete the contents of your mobile phone if it is lost or stolen.
Iberdrola protects you
Our security measures ensure that all your transactions, contracts and payments are always well protected.
Access passwords
Secure password access to My Customer Area and Customer App
Secure payments
Pay your bills securely with PSD2 protocol
Reliable communications
We will never ask you for private data in an email or SMS
Dual verification
In key processes, identity verification is carried out twice
More information on cybersecurity
Public Wi-Fi
Prevent others from accessing your data or devices.
Secure passwords
Look after the keys to your digital life and prevent your privacy from being violated.
Digital identity
Ensure that no one impersonates you when you are online.