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To streamline the process, remember to have an Iberdrola bill and the contract holder's national identity number to hand.
Customer services
900 225 235
94 646 01 25
91 919 52 73
Technical support
900 224 522
94 646 29 31
91 919 52 74
How to collaborate with Iberdrola
Would you like to join the Business Collaborator Channel?
Iberdrola Business Partners get great perks like these:
Diversify your business
Boost your income with compensation for every gas or electricity contract signed.
Certified collaborator
Use our brand on uniforms, vehicles, in stores, offices, etc.
Access to services
You will have access to sector news, courses, subscriptions to newsletters, etc.
Complaints
Complaints
If you want to send us a complaint or track the status of a complaint, the following channels are available
Lodge a complaint
Check complaint status
Service points
Customer Service telephone number
24 hours
Email address
In writing
Complaints Department
Apartado de Correos
61090 - 28080 Madrid
Complaints guidelines
Guidelines for Handling Customer Complaints and Claims
Our commitment to our customers is clearly set out in our guidelines on how to handle their complaints:
Complaints guidelines All complaints received are registered in our computer systems and the customer may request information about them via any of the channels indicated. The process the complaint will undergo is as follows:
Open
Your complaint has been entered on our system and is ready for processing to start.
In process
We are working on your complaint. Sometimes it will be necessary to ask you for more information or documents, or we will have to contact your distributor or service provider in order to deal with it.
Closed
Your complaint has been resolved. Notification of the result has already been sent to you.
IBERDROLA CLIENTES, S.A.U. is committed to replying to any complaint in as short a time as possible, taking no longer than one month from the date of receipt at our complaints centre. The reply?s purpose is to inform the customer of the actions that have been or will be taken to resolve the incident raised in the complaint. A reply does not necessarily mean that the incident has been resolved. This is because actions may often be required that take longer than the established time limit for replying.
We are also part of the arbitration system. You can consult all the information here
For online contracts, the European ODR platform is available
Many thanks for
getting in contact with us!
We will be contacting you in email,
in order to deal with your case as soon as possible.
We will open a complaint investigation, if your case requires this.
See more 
We will study it in detail. It is possible we may need information about you, your distributor or the technician who provided you with the service.
We will inform you of the resolution of your complaint as soon as possible.
In the event of a complaint investigation being opened, you will be able to track its status via our website or any of our customer care channels using the number we will provide you with.
Many thanks for
getting in contact with us!
We will be contacting you in email,
in order to deal with your case as soon as possible.
We will open a complaint investigation, if your case requires this.
See more
We will study it in detail. It is possible we may need information about you, your distributor or the technician who provided you with the service.
We will inform you of the resolution of your complaint as soon as possible.
In the event of a complaint investigation being opened, you will be able to track its status via our website or any of our customer care channels using the number we will provide you with.
There has been an error
We're sorry, an error has occurred in processing your complaint.
Please try again later or contact the page administrator.
Customer Service Point
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Interesting documents
Frequent operations
Find the forms to do the most common operations here to get things done more quickly and easily.
Right to withdraw
Right to withdraw
As a user and consumer, you have the right to withdraw from this contract within the next 14 calendar days without need for justification. The withdrawal period will expire 14 calendar days after formalising the contract.
If you withdraw from the contract, the supply will not be interrupted if you reinstate the contract you had with your previous supplier for this supply point, provided you are the contract holder. If you were not the contract holder of the previous supply, the supply will be attended to by the corresponding retailer.
If the supply is activated before you exercise your right to withdraw, provided you have agreed to this in the Contract, you will be billed for the energy actually consumed until the change of retailer takes effect without any extra costs or penalties.
If any action has been taken in the field derived from the Contract (registration of the supply, changing voltage, etc.) these amounts will be applied by the retailer and you will be billed for these together with any energy consumed. To exercise your right to withdraw, you must notify IBERDROLA CLIENTES, S.A.U. with registered address at Plaza Euskadi 5, 48009 BILBAO, tel: 900 225 235, Fax 944 663 433 and email address desistimiento@iberdrola.es, of your intention by sending an unambiguous statement (for example, a letter sent by post, fax or email).
You can use the withdrawal form provided below, although this is optional. You can also complete a copy of the form or send it, or another type of unambiguos statement, electronically through our website www.iberdrola.es.
If you decide to use this method, we will acknowledge receipt of your withdrawal by reliable means (for example, by email) without delay. In order to comply with the withdrawal period, it is sufficient that you notify us that you are exercising your right before the end of the withdrawal period.
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