How can I pay my bills?

 

FAQs: At which banks or collaborating financial institutions can I pay my bills?

For greater convenience, we recommend setting up a direct debit facility at your bank, but you can also go along to any of the following financial institutions to pay your bills:

• Banco Cooperativo
• Banco Popular
• Banco Santander
• Bankia
• BBVA cashpoint network
• Caja Duero
• CCM
• Caja España
• CajaMar
• Caja Ontinyet
• Cajas Rurales
• Caja 3
• Kutxabank
• Laboral Kutxa
• La Caixa cashpoint network
• Liberbank
• Mare Nostrum

FAQs: What is the IBAN?

The IBAN (International Bank Account Number) is a bank account identification system. In Spain, it is made up of 24 characters, which correspond to:

• The first two characters identify the country where the account is held. In the case of Spain, ES.
• The next two characters are control digits used to validate the IBAN.
• The remaining twenty characters are the Customer Account Code (CCC) and they identify the Financial Institution (4 digits), Branch (4 digits), Control Digits (2 digits) and Account Number (10 digits).

FAQs: What is the mandate?

The mandate is a document equivalent to a direct debit order. Through this document, the account holder (the payer) authorises Iberdrola to start collecting payments from the specified account and authorises the bank to fulfil the aforesaid orders, i.e. to make the payments.

The payer is the charged account holder, regardless of who the customer is, and the holder's details and signature are required to make the direct debit order effective.

FAQs: What is SEPA?

SEPA stands for “Single Euro Payment Area”. This area is where private citizens, companies and other financial agents can make and receive payments in euros inside Europe, both within and beyond national boundaries, under the same conditions and with the same rights and duties, regardless of their location.

The SEPA area encompasses the 27 Member States of the European Union, together with Iceland, Liechtenstein, Norway, Switzerland and Monaco.

FAQs: When does SEPA come into force?

SEPA came into force on 1 February 2014, in accordance with (EU) Regulation 260/2012.

FAQs: What are the advantages of Online Payments?

The main advantages are:

• Convenience: the service is available 24 hours a day, 365 days a year, and you can use it from any device with Internet connection.
• Security: online payments are 100% secure.
• Free: it is a free service.
• Speed: you will instantly receive confirmation of your payment.

FAQs: How will I know if the card payment has been made successfully?

When you make the payment, you can see the result of the transaction on the screen:

• Whether it has been authorised correctly, i.e. whether the amount has been charged to your card and credited to the Iberdrola account.
• Whether it has been refused due to some problem detected in the process (insufficient balance, card blocked, etc.).

Also, if we have your email address, we'll confirm that we have received the payment and that your bill is paid.

FAQs: Is there some receipt for online payments with card?

Yes. If you provide us with your email address before you make the online payment, we will confirm that the amount has been credited to the Iberdrola account. You can also print the receipt as soon as you make the payment.

FAQs: Is the Online Payment service secure?

Yes. At Iberdrola we use a Virtual POS Terminal system so your data are fully protected.

A Virtual POS Terminal is a payment gateway that enables online payments. The cardholder's security, confidentiality and integrity are guaranteed for all the transactions made through it.

FAQs: Does paying by card incur any additional fees?

No, it is a free service that Iberdrola makes available at no additional cost to you.