We adapt to your needs

Warning

We have a wide network of accessible customer service points with no waiting times.

Inclusion

We promote clear and inclusive communication with adapted channels.

Safety

We provide access to technology and promote your safety and wellbeing on a daily basis.

 

Our commitment

 

Customised care

  • We drive training

    We work to ensure that our employees have specific training to guarantee that we provide the best service for our elderly customers.

  • We make it easy for you to carry out transactions with our network of customer service points

    That's why we are committed to offering you the most extensive network of customer service points in the sector. In addition, we promote the use of appointments to make your experience even better.

 

Communication

  • We listen to you

    We are committed to understanding your needs and expectations in order to adapt to what you really need and offer you the best service.

  • We improve our communication

    We have developed an Iberdrola Clear Language guide and a channel adapted to people with hearing difficulties.

 

Peace of mind and safety

  • We help you with the payment of your suppliers

    We offer rates designed for the elderly and the Fixed Instalment payment method, among other advantages.

  • We provide access to technology

    We have video tutorials and chatbots, which will guide you step by step to make using digital channels even easier.

  • We prioritise your safety

    We advise you on how to prevent possible fraud in digital channels and help you with the use of your devices on a daily basis.