Any questions?

Here you will find some of the most frequent questions, with their answers, in case they can help you.

Breakdown of your main consumption: Estimated electricity consumption breakdown, with a high average degree of accuracy, based on the actual hourly electricity consumption by your company or business measured with a smart meter (or alternatively calculated using estimated annual consumption) and a mathematical algorithm.

Consumption history: detailed history of consumption in kWh.

Comparison with 100 buildings most similar to your installation based on consumption pattern, activities, size and weather conditions.

Personalised savings recommendations.

The categories into which your electricity consumption is broken down include:

  • Climate control: Both heating and air-conditioning (when it is not possible to split them).
  • Heating: electric heating.
  • Refrigeration: fridges.
  • Air conditioning: air conditioning unit, ventilation.
  • Lighting: compact fluorescent lamp, discharge lamp, LEDs, fluorescent lights, bulb.
  • Other: Other estimated consumption not included in the other categories.

Consumption unbundling is the process of breaking down the energy consumption of your business or companies into different categories.
The Smart Assistant for Companies is based on an automatic learning model that compares the information of the real (or estimated) values of the load curve of your installation with a database of more than 80,000 similar locations, monitored in real time, to estimate your energy consumption profile. This allows it to unbundle your consumption (climate control, lighting, cooling, etc.) without the need to include a device and with high reliability.

The extensive database with monitored buildings allows training and testing of the unbundling algorithm with an average precision of around 90 %.

This is not required. Iberdrola Clientes uses consumption data from smart meters already installed by the distributor, or failing that, through estimated annual consumption.

Currently, the Smart Assistant for Companies algorithm has been trained to work best for our main SME client profiles: (retail shops, restaurants, offices, etc.).

It follows a three-step process: it collects the energy and billing data of your installation. Through our database we can perform a comparative analysis on your buildings and identify the most similar buildings based on a number of factors to provide personalised recommendations, such as consumption patterns, usage and condition of the buildings.

The Iberdrola Smart Assistant provides customers with personalised information and notifications to help them save money and use less electricity.

  • Contractual improvements: Optimum Tariff, Optimum Power Rating, Reactive Energy Optimisation.
  • Consumption information: consumption trends and unbundling.
  • Customised recommendations to maximise energy savings: Change to LED lighting, On/off control of air conditioning, photovoltaic installation for self-consumption etc
  • Recommendations regarding Iberdrola Smart solutions that best suit your habits.


This report is for internal use by the customer. It contains estimated values for energy consumption, costs and savings, thanks to data analytics that can vary depending on parameters that depend solely on the customer.

During the activation of the service, a check is carried out to ensure that the customer has at least a minimum annual consumption of 1,500 kWh in order to ensure that potential energy saving and efficiency measures will be identified. It is also focused on certain types of customers depending on their activity.

The Smart Assistant for Companies service will be automatically renewed on an annual basis unless either party gives notice to the contrary at least fifteen days prior to the termination of the contract.

The service provides a monthly report via email with a summary of all available features. You can also consult all your previous reports in your Customer Area.

The price of the Smart Assistant during the first two months of the contract is 0.00 EUR/month. After the end of this first period, the cost of the service is 2.95 EUR/month (VAT not included). There is no lock-in clause.

Because the average direct savings you can make by following the personalised notifications you will receive is substantially higher than the cost of the service.
You can also try it for free for 2 months and if you are not satisfied with the service, you can cancel without any obligation.

For any event or query that is not included here, you can contact us through our Smart Products asistente.empresas@iberdrola.es

Any more questions?

Our agents will be happy to help you 24 hours a day.