ELECTRICITY BILL
Understanding your bill, now easier than ever
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Iberdrola
Customers
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Anverso factura
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Top left corner: name of the Iberdrola Group Company that issues the bill.
Top right corner: reference to the type of bill (electricity, gas, etc.).
BILL DETAILS
Billing period: start and end dates of the billing period.
Bill number: bill identification code.
Bill issue date: the moment when Iberdrola issues the bill.
Charge date: the date when the charge corresponding to this bill will be processed at your bank. If you are subscribed to the Fixed Rate service, instead of the charge date the Fixed Rate charge date will be displayed.
Bill with actual reading: information is provided in each bill as to the type of reading taken. In the example a real bill is given, though it could also be estimated.
Contract holder: the name of the person who appears in the contract.
Account holder Tax Number: tax ID number, in the case of a natural person.
Supply contract reference: a code that identifies your contract. When you carry out any procedure, our customer service channels will request this code for identification purposes.
Monthly payable Fixed Rate: the amount paid monthly if you are subscribed to the Fixed Rate service.
Total billing amount: the total amount, which includes all the items listed on your bill. If you are subscribed to the Fixed Rate service, this data is provided for information purposes only.
BILL SUBMISSION DETAILS
Issued by: Iberdrola Group company that issues the bill.
Bar code: reference for automated document processing by Iberdrola.
Name and address for correspondence and supply: mailing details for sending the bill. These may differ from the contract holder name and supply address, which is shown below this mailing address.
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Here we provide you with a summary of the energy, subscribed services and corresponding VAT.
You can check your “Consumption” in a graph shown on the right. It displays electricity consumption in kWh for the last 14 months. Thus, in addition to seeing how your consumption has developed, you will be able to compare your consumption over the most recent period against the same period the previous year. The highlighted horizontal line marks the average consumption for your contract. When consumption is estimated, the corresponding graphic bar will be displayed with stripes.
We also provide you with data on your average daily consumption for the billing period and for the past 14 months (euros), along with your accumulated consumption for the past year (kWh).
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We help you understand your bill: includes important information on your bill. For example, if your bill is Fixed Rate, we remind you that you have contracted the Fixed Rate service and what it entails. We will also use this section to notify you when relevant events affecting your bill occur, such as, for example, a change in energy prices or services.
Quality seals:
• AENOR: Iberdrola quality management system certification seal granted by AENOR (Spanish Association for Standardisation and Certification), a private, non-profit organisation. This certification shows that the Quality System adopted by Iberdrola complies with the requirements set out in UNE-EN ISO 9001 Standard.
• CONSUMER ARBITRATION: IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. and IBERDROLA CLIENTES, S.A.U. are members of the Consumer Arbitration System for conflict resolution. If you lodge a complaint and fail to receive a satisfactory response within 30 days, you can send it to the corresponding Arbitration Board for those cases where Iberdrola has submitted to such arbitration. More information in the Complaints section..
• PEFC: certifies that the paper used for the bills comes from sustainably managed forests and controlled sources.
Open each menu to see its explanation
Reverso factura
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Meter number: code identifying your metering device or meter.
Supply contract reference: a code that identifies your contract. When you carry out any procedure, our customer service channels will request this code for identification purposes.
Distribution company: the name of your distributor. You should contact them in the case of faults or incidents related to the electricity grid.
Access contract number: reference of the supply contract with the distribution company.
Supply point identification (CUPS): identifies the supply point unto any distribution company or retailer.
Method of payment: the payment method selected for paying your bills. In most cases, payments are made by direct debit. When payment is not by direct debit, there will be a bar code on the back of your bill and payment must be made at an approved bank by presenting the bill.
Bank details, IBAN, BIC and mandate code: for paying by direct debit. The last digits of the IBAN code are hidden in order to ensure the confidentiality of your bank details.
Contracted power: shown in kW.
Grid access toll (ATR): toll corresponding to your supply point, for accessing the grid.
Prices of the tolls: Official State Gazette (BOE) publication date of the applicable access tolls.
Duration of the contract: date on which the contract ends and is renewed or terminated. Renewal occurs automatically.
Tax address: the address registered with the Public Administration for tax-related purposes.
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ENERGY
Items related to energy supply:
Power billed: fixed charge amount, which is calculated by multiplying the contracted power (kW) by the number of days in the billing period and by the kW price.
Reactive energy: an extra, unusable energy consumption generated by some electrical appliances. It is measured in kVArh (kilovolt ampere reactive hour). The reactive energy overloads lines, transformers and generators without producing useful output. However, the electricity bill does account for it, and therefore may increase the bill by considerable amounts. This type of energy may be avoided by installing special equipment, thereby saving on the consumption corresponding to your bill.
Consumption billed: amount for the energy consumed during the billing period. It is calculated by multiplying the consumption in the period (kWh) by the price per kWh.
Discounts: saving obtained, if discounts apply.
Electricity tax: one of the so-called special taxes, such as those applied to alcohol, tobacco and hydrocarbons. It is calculated as established by Act 38/1992 on Special Taxes, multiplying what you pay for the consumption and the power billed by 5.1127%.
SERVICES AND OTHER ITEMS
Items related to non-energy-related services
Metering equipment rental: this is calculated by multiplying the number of days in the billing period by the daily or monthly meter rental price, unless the meter is owned by the customer, in which case it is not subject to billing. This price is regulated by the government.
Other types of services may appear, such as the SME Support Service if you have subscribed to these. To calculate their amount, multiply the billing period by the monthly price for the service. Discounts may also be displayed, if applicable.
TOTAL ENERGY, SERVICES AND OTHER ITEMSS
Shows the total amount to be billed for energy, services and other items detailed in the preceding sections. VAT is added to this amount.
• VAT: Value Added Tax. The applicable rate is applied to the sum of the aforementioned items. In the case of the Canaries, IGIC will be applied at the current rate and in the case of Ceuta and Melilla, IPSI at the current rate.
• Total bill amount: the final payable bill amount.
On occasions, more than one billing line for a given item may be displayed. This may be due to two reasons:
• When a change in applicable prices occurs within a given billing period.
• When different time-of-day periods are subscribed.
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Detailed information on the amount of your bill in euros intended for paying taxes and surcharges established by current legislation and the amount intended for the production and supply of electric power and for distribution grids.
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The "Consumption details" section appears under the billing details. The previous and current meter readings and their corresponding dates are given for each of the periods if your contracted tariff is Time-of-Day (TOD) rate.
Subtracting the previous reading from the current reading gives the consumption (kWh) of this billing period. This consumption is the same as that shown in the billing details, in "Energy consumption".
In addition to the energy consumption, details on reactive energy and demand meters may be displayed, if applicable. -
"Useful information" includes additional information related to different issues of importance and interest to the customer.
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Different modes for contacting Iberdrola are provided:
24-hour Customer Service: Any enquiry or information request may be made through 900 225 235.
Assistance with Technical Services: In the event of any incident related to the various services contracted with Iberdrola other than the energy supply, we offer an exclusive customer service telephone number staffed by specialized agents.
Network Problem Phone Number: Specific telephone number for notifying of grid-related breakdowns and emergencies.
You may also go to any of our Branches in your area. Your bill provides contact information for the two closest to your address.
Our website: using our Query mailbox.
And now, you may also follow us on www.twitter.com/TuIberdrola and on www.facebook.com/IberdrolaClientes.
